How to repair your fiber optic cable: Repairing your internet-related problems
Repairing a fiber optic connection is a bit like repairing your computer or smartphone, said Steve DeAngelo, a former executive vice president for technology and business development at Comcast.
If you’re struggling to connect to a web site or get online, you’ll want to have an expert repair the connection, he said.
If a technician can’t help, you may need to call your local telephone company.
“It’s really hard to fix,” DeAngelo said.
“You don’t want to take on all the risks.”
What you need to know about repairing a fiber connection Before you call your telecom provider, it’s important to understand what you’re dealing with and how much money you’re getting, said Michael Sacks, a professor of communications at Syracuse University.
He recommends calling your local phone company to see if you’re covered under its plan or if your internet provider is offering a plan that doesn’t include the fiber optic service.
If the service you’re talking about isn’t covered, Sacks recommends you call a fiber repair company and get a quote.
He said that depending on your location and your needs, you might also be eligible for the federal Lifeline program, which offers financial assistance for the cost of repairs.
To find out if you qualify, go to the Lifeline website, or call Lifeline at 1-800-541-5556.
“If you’re having trouble getting online, or you’re not getting any response at all, that may be a good time to call,” Sacks said.
He also suggests contacting the local telephone provider to make sure they’re providing fiber service to you.
A phone bill or bill payment is usually required for any service you use.
Sacks says you should contact your provider to see whether they’re willing to cover any additional costs, but he advises doing so before you call Comcast.
“The best advice I can give you is to do it the right way, to go ahead and call them,” Sades said.
The best way to repair a fiber-optic cable, however, is to get the service fixed before calling Comcast.
He says the most common repair method for cable is to disconnect the cable from the computer or router and to install a small, plastic or glass plate that clips onto the fiber cable.
If this doesn’t fix the problem, the technician can install a fiber link between the computer and the router.
“There are so many different ways to fix a fiber cable, it doesn’t really matter what you do,” Saks said.
You can repair a broken connection with a new cable, but the process is more complicated, Saks added.
“Fiber optics are a little more complicated because they’re a little bit like the computer in that you’re trying to connect a whole bunch of things, not just a single wire,” he said, adding that you might have to get a technician to work with you.
“We just need to understand where that wire is,” Seeks said.
Getting fiber optics on your home or business cable modem can be a hassle If you want to add fiber to your home, or upgrade to a high-speed internet connection, you need a high speed internet service.
You’ll need to make the connection to your modem and internet router to make it work.
You may also want to install an antenna to get better reception, which is a device that can be attached to a wall, Sack said.
To do that, you should have a cable that has an antenna that connects to your house’s internet network.
“A lot of the time, you’re going to need an antenna,” he explained.
“Some of the most popular ones out there are the antennas you have in your roof.”
Sacks advises you to choose a cable company that offers high-quality internet services, and if your connection is good enough, he suggests you go ahead with the upgrade.
“Just remember that it’s going to take time to get to a good internet speed, and it takes time to do the repairs,” he added.
If your internet connection is slow, it may be necessary to upgrade to high-definition (HD) video and other high-def features.
Sack recommends using a computer to download the video and to connect your internet modem to a TV, rather than an antenna.
Sacking recommends watching YouTube videos on your computer to make sense of what’s going on.
“For the most part, you want a lot of video, but it’s also important to have the internet access,” he suggested.
You should also consider upgrading to a broadband connection, if you want faster service, or upgrading to an ADSL or DOCSIS 3.1 cable modem if you have high-bandwidth internet.
The most important thing to remember about internet service is to know where your internet service provider is, Saves said.
Saves recommends calling the provider to find out what kind of service they offer.
“Sometimes they may offer free service,